AI assistant for property firms

Your ads bring enquiries. The trouble starts after that. Buyers message at 11pm and get a reply the next afternoon. Half the site visits don’t happen. Buyers abroad want proof before they send a shilling. And your team spends the day answering the same five questions about price, payment plans and title deeds.

An AI assistant on your WhatsApp number and website takes that first conversation off your team’s hands, any time of day, and passes them the buyers who are ready to talk.

Try the property demo Book a 30-minute call

The demo uses Kivani Homes, a made-up developer. Every project, price and number in it is a sample.

What it fixes

Slow replies to ad leadsThe assistant answers in seconds, in English or Kiswahili, with your real prices, payment plans and project details. A lead from Facebook at midnight gets the same answer as one at 10am.
Not knowing who is seriousIt asks four short questions (what they want, their budget, when they plan to buy and how they’ll pay) and recommends homes that fit. When someone is ready to buy now, your sales team gets an alert straight away.
“Can I afford it?”From a monthly income, it works out the deposit, a saving plan, your payment plan and typical mortgage options, so buyers know where they stand before they call.
Hidden costs and lost trustAsk for the total cost and it adds up price, legal fees, stamp duty and deposits. Ask “is this legit?” and it explains how deposits are held, which approvals you have and how to search a title.
Fraudsters using your nameBuyers can check any payment number before they pay. If it isn’t one of yours, the assistant tells them to stop and your team is alerted.
Site visit no-showsIt books site visits and video tours, sends reminders before each visit, and follows up afterwards to ask how it went.
Buyers abroadVideo tour times appear in the buyer’s own time zone, with a Google Meet link created for each booking. It also explains how to pay by bank transfer and buy through their own lawyer.
Calls about instalments and titlesOnce they’ve verified who they are, clients can check their balance, pay an instalment by M-Pesa, get a statement, follow their title and report a defect. You choose what they can see.
Tenants and repairsFor rental units, tenants can check and pay rent, report a repair and give notice. Your property manager gets each request with the details already filled in.

What your team sees

A simple dashboard shows every enquiry from first message to reservation: where the lead came from, hot leads, tours booked, scam checks, payments, repairs and notices. Anyone on the team can step into a chat at any point, and the assistant hands over the moment a buyer asks for a person.

How it works with what you have

It runs on your own WhatsApp Business number and your website chat.
Money goes straight to your Paybill or bank account. We never handle client funds.
Client data is handled following the principles of Kenya’s Data Protection Act, 2019.
It learns from your price lists, brochures and FAQs, and only says what you’ve approved. Where it doesn’t know, it says the team will confirm.

What it costs

Most property firms start on our Smart assistant: website, WhatsApp, Instagram and Messenger in one inbox, with bookings and follow-ups. It’s KES 32,000 a month plus a KES 75,000 setup fee. Client accounts, M-Pesa instalments and tenant services are quoted after a short call, because they depend on your systems. All prices are on our pricing page and the details are on the AI chat assistant page.

Common questions

Will it replace my sales team?

No. It handles the first conversation, the repeat questions and the reminders, so your team spends its time with buyers who are ready. It hands over whenever a buyer wants a person.

Can it work for land and plots as well as apartments?

Yes. The demo includes apartments, maisonettes, plots with title deeds and rental units, each with its own questions and payment terms.

How long does setup take?

The sales assistant is usually live in two to three weeks once we have your price lists and answers. Client accounts and payments take longer, depending on your systems.

See it before you decide

Try it as a buyer, a buyer abroad, a client paying instalments and a tenant. It takes about five minutes.

Try the property demo Try it on WhatsApp

Questions first? Ask our assistant, or book a call with Collins (weekdays, 10:00 to 12:00).