Terms of service

These terms apply to services from Arriglen Company Limited (“Arriglen”). Your proposal or written scope sets out the details of your project and takes priority where it differs.

Scope and prices

Prices are in Kenya shillings as published in our current rate card. Ad spend, hosting, domains and WhatsApp message fees are billed separately where they apply. Work starts once the proposal is accepted and any setup fee is paid.

Monthly services

There is no long contract. Monthly services continue until either side gives one month’s (30 days’) written notice. Ads and SEO need three months to be judged fairly, so we ask for a three-month minimum for those.

Buying a package online

Some fixed packages can be paid for on our website through Paystack (M-Pesa, card or bank). The amount you pay online is the setup or build fee, which works as your deposit. Our team calls you within 24 hours (the next working day at weekends) to agree your start date and what we need from you. Payments are confirmed by Paystack, and your receipt is sent by email. If you need an eTIMS tax invoice, tick the box at checkout or use the form under your receipt with your KRA PIN and registered name, and we email it within a few working hours.

Refunds and cancelling

If you change your mind before the kickoff call, we refund your payment in full. Once work has started, the setup or build fee is not refundable, and everything finished up to that point is yours. If we cannot start within 10 working days of the kickoff call, you can ask for a full refund. Monthly fees start when your service goes live and stop on one month’s written notice; ads and SEO have a three-month minimum.

Ownership

You own what we build for you: your website, content, accounts and data. Payments taken through your assistant settle into your own account.

Results

We guarantee the work we agree to deliver, not market results such as rankings or sales. We report honestly on what is and is not working.

Institutions

We accept LPOs and 30-day payment terms for schools, NGOs and public bodies.

Contact

Questions about these terms: info@arriglen.co.ke.